Field Synapse - Privacy Policy
1. Company Information
Company Name: Mysaa Health Care Pvt Ltd
Application Name: Field Synapse
Support Email:
contact@mysaa.life
Registered Office: 1201, 12th Floor, The Pacific Towers, Shilp
Chowk, Kharghar, Navi Mumbai, Maharashtra – 410210, India.
2. About Field Synapse
Field Synapse is a private enterprise application developed for Mysaa Health Care Pvt Ltd. The application is intended solely for authorized employees and approved business users. Public registration is not available. User accounts are created, managed, and controlled by authorized administrators.
3. Information We Collect
Depending on a user's role and assigned responsibilities, we may
collect:
• Employee profile information
• Organizational hierarchy information
• Doctor, retailer, distributor, and customer information
• Attendance and business activity records
• Tour plans and visit information
• GPS location information
• Images, documents, and other uploaded files
• Device information required for application functionality
• Push notification identifiers
• Operational logs necessary for system performance and security
4. Location Information
Field Synapse uses location information to support official business operations, including attendance verification, doctor visits, retailer visits, distributor visits, tour planning, route verification, and workforce reporting.
Background location tracking is enabled only for users assigned the Territory Business Manager (TBM) role when required for official field operations. While tracking is active, the application may continue collecting location information even when the application is running in the background.
Background location data is used exclusively to:
• Record official field visits
• Verify travel during assigned work
• Support attendance and route verification
• Maintain business visit history
• Generate operational reports
• Improve workforce management
Background location tracking is not enabled for ASM, ZSM, RSM, or other user roles unless introduced in a future version with appropriate notice and permission.
Location tracking stops when:
• The employee logs out
• Required permissions are revoked
• Field tracking is ended
• The application no longer has permission to access location
5. Camera and File Uploads
The application may request access to the device camera and storage to allow employees to upload photographs, business documents, presentations, visit evidence, product information, and other work-related files.
6. Notifications
Field Synapse uses push notifications to provide business-related updates, including approvals, rejections, tour updates, product requests, presentations, reminders, workflow notifications, and operational announcements.
7. Permissions Used
Depending on the employee's role and business requirements, the
application may request:
• Precise Location
• Background Location (TBM role only)
• Camera
• Notifications
• File and Image Access
These permissions are requested solely to provide authorized
business functionality.
8. Payments
Field Synapse does not process online payments, financial transactions, or payment gateway services. Any order or product request functionality is limited to internal business operations.
9. How We Use Information
Information collected through the application is used to:
• Manage employee operations
• Support field activity
• Verify attendance and visits
• Generate reports
• Improve business workflows
• Maintain security and compliance
• Provide customer support
10. Data Sharing
We do not sell, rent, or trade personal information.
Business information, including location data where applicable, is accessible only to authorized managers, administrators, and personnel responsible for business operations, reporting, compliance, employee management, or technical support.
We may disclose information if required by applicable law or governmental authorities.
11. Data Security
We implement reasonable administrative, organizational, and technical safeguards to protect business information from unauthorized access, disclosure, alteration, or loss. While we strive to protect all information, no electronic storage or transmission method can be guaranteed to be completely secure.
12. Data Retention
Business records, including location history where applicable, may be retained for operational reporting, attendance verification, audit requirements, legal compliance, dispute resolution, and business continuity in accordance with the Company's internal retention policies.
13. Data Deletion
Field Synapse is an enterprise application where user accounts are created and managed by authorized administrators of the user's organization. Individual users cannot create or delete accounts directly within the application.
If a user wishes to request deletion of their account or associated business data, they should contact their organization's administrator or employer. Authorized administrators may submit a data deletion request by contacting Mysaa Health Care Pvt Ltd at contact@mysaa.life.
Upon receiving a valid request from an authorized organization, we will review and process the deletion request in accordance with applicable laws, contractual obligations, and our internal data retention policies. Certain information may be retained where required for legal, regulatory, audit, or legitimate business purposes.
14. User Responsibilities
Users are responsible for protecting their login credentials and using the application only for authorized business purposes. Unauthorized access, misuse, or sharing of business information is prohibited.
15. User Choices
Users may manage permissions such as location, camera, notifications, and storage through their device settings. Disabling required permissions may prevent certain business features from functioning correctly.
16. Children's Privacy
Field Synapse is an enterprise application intended only for authorized adult employees and business users. It is not designed for or directed toward children.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Material changes will be reflected through an updated version of this policy and, where appropriate, communicated to users.
18. Contact Us
For questions or concerns regarding this Privacy Policy or our data
handling practices, please contact:
Mysaa Health Care Pvt Ltd
Email: contact@mysaa.life